The aspiring solicitor who purchased an OSCEsmart package is automatically allocated to the OSCEsmart Study Group preparing for the specific OSCE exam indicated by the candidate while registering for the course. The mock exercises in the candidate's package shall be booked and completed by the the end of such QLTS OSCE exam as per common group schedule. All the mock stations not completed by that date shall expire, and the candidate shall not be entitled to any refund.
The candidates who purchased Package A ‘Double’ must complete their first round of interviews before the start of the intensive preparation period for their respective Study Group.
OSCEsmart may consider transferring a candidate to the next study group subject to reasonable notice received from the candidate more than 30 calendar days prior to the beginning of the intensive preparation period for the respective OSCE exam. In case of the transfer after the deadline, a reasonable transfer fee may apply.
Access to the Theory
You will be granted access to OSCEsmart materials in the Theory section after we receive the payment. The access will be available until you pass the QLTS OSCE, but no more than 8 consecutive months. Upon your request, the access may be extended, subject to you acting in good faith.
Please be warned that OSCEsmart materials in the Theory section do NOT substitute books and manuals which constitute the main source of theoretical knowledge. The materials offered on OSCEsmart website are meant to facilitate the candidates’ preparation for the QLTS OSCE, and to provide them with a better understanding of the exam.
Trust and IP Rights
Please note, we track users attempting to sign in with alternate credentials, from unusual places or at strange times. By using our Products and Services, you expressly agree not to provide access to OSCEsmart materials to any third party. Any intended recipient of the QLTS OSCE Study Materials by opening and/or using expressly or impliedly accepts his or her willingness to hold the material(s) and our Smart Methodology on trust for OSCEsmart. Transfer of the materials or disclosure of their contents is strictly forbidden and shall amount to breach of contract and trust.
You acknowledge that if you breach, or if we have reasonable grounds to suspect that you have breached this provision, OSCEsmart may terminate or suspend your right to use its materials. Being an intellectual property infringement, such behaviour is deemed to be dishonest and against the Theft Act 1968, and as such will be reported to the SRA which may adversely affect your future admission.
We reserve the right to refuse service to anyone (fully or partly).
Please note we treat all the information regarding your preparation and training for the QLTS OSCE exam as strictly confidential. We shall not disclose your personal information - including the information you provided us with in the course of preparation, your preparation results and marks, as well as other data - to any other QLTS OSCE training provider, to the Assessment Organisation or the Regulator. However, we reserve our right to refuse Service at any stage of your preparation if we identify a reasonable risk of breaching the SRA Code of Conduct or other dishonest behaviour.
We have a 24-hour rule, which means after we have scheduled any mock station either via Google calendar or via Google classroom, it may not be cancelled, and may be rescheduled only if requested by the candidate no less than 24 hours prior to the scheduled time.
A candidate may cancel a mock exercise only if it was purchased NOT as part of a package, and only prior to being served with the mock instructions/scenario, subject to Mock Rescheduling policy above. In this case the fee for the individual mock exercise is refundable, subject to a 30% cancellation fee if the cancellation was not through the fault of OSCEsmart. The candidate will bear the refund costs, unless the cancellation was through the fault of OSCEsmart.
IT User Skills
You are responsible for having appropriate internet connection and speed, as well as for arranging adequate working conditions by the agreed time of your mock session. Our preferred methods for conducting individual exercises are Skype and Google Hangouts. You are expected to have IT user skills up to the standard of a newly qualified solicitor. We do not teach IT, neither do we provide IT tutoring.
Refund of a package
In case of termination of Services as per Terms and Conditions of supply, the following refund rules shall apply, depending on the package:
(i) Package A ‘Double’: refundable up to £1000;
(ii) Package B ‘All-in’: refundable up to £600;
(iii) Package C ‘Budget’: non-refundable;
(iv) Package E ‘Part 2 Maxi’: refundable up to £400;
(v) Package F ‘Part 2 Mini’: non-refundable.
The calculation and formulae are described in SCHEDULE 1.
Cancellation fees shall be borne by the party initiating the cancellation.
We are happy to help the candidates with relevant questions - the questions can be submitted via a weekly Facebook chat open at the previously announced time. The candidates’ questions submitted via chat will be addressed in OSCEsmart online webinars conducted on a monthly basis.
We do not provide individual tutoring, except during advocacy/presentation mock stations within the scope of the given area of law, and within the time allotted.
The session duration for Part 1 individual mock stations is 45 minutes:
(i) interview - 25 minutes for the interview and 20 minutes for the mock client’s individual feedback;
(ii) advocacy/presentation - 15 minutes for the candidate’s delivery and 30 minutes for the solicitor’s individual feedback and analysis.
LexisLibrary and Westlaw Subscription
Please note, our packages do not include access to the Lexis or Westlaw. As a result of our successful negotiations with Westlaw, we can provide our students with Westlaw access until the end of the Study Group for which they are subscribed at £300. However, this Westlaw access is limited as to the sources and does not include many of the books such as, for example, White Book or Chitty on contracts.
If there is any conflict or inconsistency between this Booking Policy and any other Regulations at qltsosce.co.uk, this Booking Policy shall prevail.
The termination, end or expiration of our Services shall not affect any of our intellectual property rights or your obligations to hold on trust our QLTS OSCE Study Materials and other similar obligations which may have accrued prior to such termination and shall remain in force.
Part 1 Mock Stations
Any refund of the refundable packages will be calculated by means of reduction to Package C ‘Budget’ and return of the price difference, subject to types and number of already conducted mock stations falling within Package C ‘Budget’. If those do not fall within the package, the price for the Theory shall be capped to £700 shall be non-refundable. The unused mock stations shall be calculated as follows, subject to the additional £50 arrangement fee:
The refund of Package E ‘Part 2 Maxi’ will be calculated by means of reduction to Package F ‘Part 2 Mini’ and return of the price difference, subject to types and number of already conducted mock stations falling within Package F ‘Part 2 Mini’. If those do not fall within the package, the price for the Theory shall be capped to £600 shall be non-refundable. The unused mock stations shall be calculated £50 each, subject to the additional £50 arrangement fee.